Privacy Policy

Shubharambh Infra Advisors ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding that information when you interact with our website, office, or services.

1. Information We Collect

Shubharambh Infra Advisors collects personal and technical data to provide a seamless, secure, and personalized real estate consulting experience.

Personal Identification Data: Name, mobile number, email address, physical address, and city of residence, collected when you submit enquiries, register interest, or initiate communication.
Property Preferences & Investment Profile: Detailed requirements including preferred budget ranges, configuration choices (BHKs), location priorities, purchase timelines, possession requirements, and financial preferences (e.g., interest in home loans).
Communication & Consulting Records: Full logs and transcripts of conversations, emails, WhatsApp messages, SMS notifications, and physical meeting notes exchanged during our advisory engagements.
Technical & Usage Information: Network IP address, browser type, device information, operating system, geolocation details, referral source, session duration, and clickstream pathways captured during your visits to our platform.

2. How We Use Your Information

Your data is processed in a secure, transparent manner to deliver professional advisory services, fulfill regulatory duties, and improve our services.

Advisory & Consultation: To respond directly to your enquiries, share tailored property options, and coordinate site visits, document reviews, or developer introductions.
Communications & Updates: To transmit updates on shortlisted projects, new launches, market analysis, or policy notices via WhatsApp, email, or telephone calls.
Transaction Support: To assist in booking procedures, documentation preparation, bank loan coordination, and RERA-related verification steps.
Platform Optimization: To analyze platform traffic patterns, enhance cybersecurity protocols, prevent fraudulent activities, and refine the interface design.
Statutory Compliance: To meet regulatory obligations under Indian law, including local developer requirements, RERA guidelines, and responses to valid judicial orders.

3. Sharing of Information

We enforce a strict anti-spam policy. We do not sell, rent, or trade your personal data. Sharing occurs only under the following strictly defined conditions:

Developer & Project Partners: Relevant details are shared with authorized developer teams or site managers for the specific properties or locations you have explicitly requested to explore.
Financial Institutions: If requested by you, your details are shared with verified banking partners to facilitate home loan pre-approvals or applications.
Compliance & Regulatory Bodies: Data may be shared with regulatory authorities, including UP RERA or local law enforcement, if we are under a legal or statutory obligation to do so.
Data Processors: Trusted technical service providers (database hosts, CRM systems, SMS/WhatsApp gateways) who process data on our behalf under strict confidentiality agreements and data security mandates.

4. Data Security

We employ multi-layered technological and administrative security controls to safeguard your data against unauthorized access, loss, or manipulation.

Transmission Security: All data exchanges between your browser and our servers are encrypted using Secure Socket Layer (SSL/TLS) protocols.
Restricted Access: Internal access to client database systems is restricted using role-based access control (RBAC), ensuring only authorized consulting staff have access.
Storage Safeguards: Database records are stored on secure cloud servers with active firewall protections, malware scanning, and regular encrypted backups.
Limitation of Liability: While we use industry-standard measures to secure your data, no method of transmission or digital storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

Your data is retained only for the duration required to service your real estate needs or meet statutory recording mandates.

Service Active Retention: Active consulting profiles and contact information are maintained as long as we are providing active advisory services or property matching.
Legal & RERA Compliance: Transactional history, RERA compliance verification data, and basic communication logs may be retained for up to 7 years to satisfy financial, audit, and legal recording statutes.
Destruction Policy: Once the retention period expires or a verified deletion request is processed, data is permanently purged or anonymized.

6. Your Rights

You retain control over your personal data under applicable Indian data privacy regulations and can exercise these options easily.

Right to Access & Portability: You can request a summary report of the personal information and enquiry history we hold in our systems.
Right to Rectification: You can request modifications to incorrect, incomplete, or outdated details (e.g., an updated phone number or change in budget range).
Right to Deletion: You can request that we delete your personal database profile, subject to statutory records we are legally required to retain.
Right to Opt-Out: You can unsubscribe from promotional newsletters, WhatsApp property alerts, or follow-up calls at any time by replying with "STOP" or contacting us.

7. Cookies

We use cookies, tracking pixels, and browser caching to ensure site stability, analyze usage, and customize your experience.

Essential Cookies: Necessary for basic site security, smooth navigation, and system stability.
Performance & Analytics: We utilize analytics cookies (like Google Analytics) to measure visitor behaviors in aggregate, helping us refine our property listings.
User Control: You can block or delete cookies through your browser configurations. Note that disabling essential cookies may impact certain interactive features on our site.

8. Updates to this Policy

This policy is reviewed periodically. The latest version will always be published on this page with the active revision date.

Revision Timing: We reserve the right to modify this policy as necessary due to shifts in legal frameworks, regulatory requirements, or platform upgrades.
User Notice: We advise users to check this page periodically. Continued use of our services after updates are posted constitutes acceptance of the revised terms.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: company@shubharambhinfraadvisors.com
Phone: +91 9911600100
Address: Sector 18, Noida, Uttar Pradesh 201301